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Troubleshooting KeepKey
If your KeepKey isn't connecting to ShapeShift, there are a few steps you can take. First, assure that you are not running a VPN or antivirus program. Next, please try these steps in order.
Go to app.shapeshift.com, connect your KeepKey (Update your KeepKey if prompted to do so) and follow the instructions you are given after clicking on "Recover Wallet".
Last modified 3mo ago